Head of Support Services at DRC, Yola, Nigeria


Deadline: 14 June 2019

Danish Refugee Council (DRC) is currently seeking applications from eligible applicants for the post of Head of Support Services in Yola, Nigeria.

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The Head of Support Services will ensure the consolidation of effective and efficient support services in the areas of finance, administration, IT, human resources, procurement and logistics.

DRC fulfills its mandate by providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities in the conflict areas of the world.

Key Jobs Responsibilities

The Head of Support Services will perform the following functions:

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  • Finance:
    • Ensure DRC and donor financial regulations, procedures and documentation requirements are adhered to in DRC country operation.
    • Provide overall financial planning support to Head of Nigeria Programme, advise on spending and financial spending strategies, provide accurate financial outlook of the programmes on a regular basis.
    • Ensure inputs to budget development and guidance on overall financial management support to the budget holders.
    • Check the integrity and robustness of financial procedures, possible mismanagement and suggest corrective actions to minimise losses.
    • Provide training and mentoring to finance staff to develop capacity in the country offices.
    • Implementation of a functioning, real-time master budget tool to Senior Management Team, and programme managers.
  • Administration/HR:
    • Administrative leadership over effective implementation of the relevant aspects of the country strategy, ensuring procedural and system compliance, and paving way to organisational growth.
    • Direct management of administrative and finance personnel at manager level, indirect management of the officers in field offices, and monitoring the conduct of other staff in relation to the rules and policies of DRC.
    • Ensuring a timely and quality delivery of administrative and financial operations and services, through sound recruitment, firm internal controls and reporting, effective coordination between projects and personnel, will be essential.
  • Logistics and Procurement:
    • Provide supervision to country procurement and logistics inclusive of related information management and maintenance, requests for quotations, quality control and ensuring the set procedures are followed.
    • Supervise country procurement and logistics personnel, and ensuring logistics team’s close cooperation with the admin/finances, human resources and programme departments to facilitate rapid delivery of appropriate relief items.
    • Monitoring procurement procedures and ensuring that items are accounted for and quality/quantity controlled in stock reports and asset inventory management system.
  • IT:
    • Ensure standardization and compatibility of all DRC Nigeria IT and communications equipment to ensure effective management and control of ERP system.
  • Coordination:
    • Develop a network with other INGOs on support system related topics and ensure a proactive communication with all relevant stakeholders.
    • Share and coordinate administration and finance related information with the Head of Programs and other staff, and attend any internal coordination meetings.

Eligibility Criteria

Applicants must have:

  • Post graduate degree in Business Administration, finance or accounting professional qualification such as ACCA or CPA, Procurement and supply chain management is desired.
  • 7 years INGO or other international agencies experience in finance or operations management in international humanitarian programmes, including a demonstrated ability to set up operational management systems in a large programme and direct experience of delivery of humanitarian programme in an emergency response.
  • Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG.
  • Possess strong analytical and conceptual skills.
  • Proven management and leadership skills.
  • Strong accounting and analytical skills.
  • Proven commitment to accountable practices. Knowledge Navision financial software will be an added advantage.
  • Previous experience in setting up systems in a new country programme is an asset.
  • Knowledge of working in challenging and insecure environments.
  • Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
  • Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
  • Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.
  • Excellent communication skills in English is required.

How to Apply

Applicants must submit an updated CV and cover letter in English through online process.

For more information, please visit DRC.

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