Deadline: 16 November 2021
United Nations International Children’s Emergency Fund (UNICEF) is currently seeking applications from eligible applicants for the post of IM Officer in Kabul, Afghanistan.
UNICEF works for a world in which every child has a fair chance in life.
Key Jobs Responsibilities
The IM Officer will perform the following functions:
- Provide direct support to the Implementing partners and UNICEF grievances officers and Grievance approvers:
- Ensure that Grievances officer and approver users in HOPE are trained based on SOP to be developed by the PMU Beneficiary Data Management unit.
- Monitor the performance of Implementing partners and UNICEF staff in dealing with the assigned grievances:
- Keep daily track of the number of beneficiaries in need of support and those effectively supported, disaggregated as relevant.
- UNICEF technical coordination for GRM
- Coordinate with existing mechanism and communication channels to expand the available grievance submission channel of beneficiaries and non beneficiaries (e.g.: Awaaz, RapidPro, etc.)
- Assist in identifying lessons to inform the design adjustments of the PMU supported Programmes
- Analyze grievances data to identify risks, challenges, areas in need of improvement and good practices.
Eligibility Criteria
Applicants must have:
- Bachelors’ Degree in social sciences or a related science relevant to the work of UNICEF.
- Minimum 2 year’s relevant professional experience in social policy, cash transfer programmes, case management or a related field.
- Ability to work with a team as well as independently in a multi-cultural and gender-sensitive environment.
- Fluency in English and knowledge of the local language is required.
- Knowledge of another UN language an asset.
How to Apply
Applicants must submit their applications through online process.
For more information, visit UNICEF.
