Financial Officer at WBG, Chennai, India

Deadline: 26 April 2018

The World Bank Group (WBG) is currently seeking applications from the eligible applicants for the post of Financial Officer in Chennai, India.

WBG has set 2 ambitious goals to push extreme poverty to no more 3 percent by 2030, and to promote shared prosperity and greater equity in the developing world.

Key Jobs Responsibilities

The Financial Officer will perform the following functions-

  • Working with the Manager, WFAAS, and others as appropriate, lead the design and implementation of the helpdesk function for the WFATL department across Loan Operations, Loan Accounting, and Trust Funds and across regional centers.
  • This includes helping define the scope of the Helpdesk, design, branding, infrastructure & Operational requirements (Dispatch, hours, SLAs, calling handling protocols, etc) and metrics.
  • Work closely and interactively with the Manager, WFAAS to consolidate access points of the Department’s various Helpdesks/service accounts/touchpoints across the Loans and Trust Funds business
  • As needed, design, lead and guide the implementation of major processes, tasks and responsibilities across the helpdesk team, including tasking focal points for Knowledge Management,
  • Proactively monitor helpdesk team’s performance against business goals and objectives. Hold team accountable for deliverables and commitments including weekly publication of Volume, Quality, Cycle time metrics by RC.

Eligibility Criteria

Applicants must have-

  • Minimum 7 years experience designing, implementing and leading a helpdesk (or equivalent) team-prefer someone with Cross-Regional support experience
  • Familiarity and experience with “shared service” principles and best practices to achieve efficiencies and standardization in transactions related service delivery.
  • Strong demonstrated experience supervising and motivating a virtual team of staff that are located across many different locations
  • Demonstrated ability to use and encourage the development of innovative practices that improve service delivery.
  • Strong experience in driving change by standardizing processes across a decentralized organization and creating uniformity of services (helpdesk, inquiry management.).
  • Nationality of India.

How to Apply

Applicants must submit their applications through online process.

For more information, please visit WBG.

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