Deadline: 29 August 2021
The World Food Programme (WFP) is currently seeking applications from the eligible applicants for the post of Ombuds Officer in Rome, Italy.
World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.
Key Job Responsibilities
The Ombuds Officer will perform the following functions:
- Act as office case manager ensuring accurate and timely logging of all incoming cases, assign cases to Ombuds Officers and liaise with them on background and context, organize quarterly case reviews and visitor surveys.
- Conduct regular official visits to WFP regional, country, and sub-offices to provide in-person conflict resolution services to employees, as well as outreach and training.
- Work collaboratively with relevant actors in various offices to achieve informal resolution to work related problems raised by the parties.
- Follow up with the parties to receive feedback and where needed or requested, to advise on further services or steps.
- Contribute to collecting and interpreting data, and to the writing of the OBD annual report.
- Contribute to the identification of both systemic issues encountered during informal conflict resolution, and recommendations for addressing them.
- Identify lessons learned for feedback into the system through other avenues than the annual report.
- Participate, as required, in corporate initiatives under WFP’s cultural change process and the Comprehensive Action Plan (CAP), pro-actively contribute to the desired workplace changes, provide relevant input into related corporate policy initiatives and reviews.
Applicant must have:
- Advanced University Degree in social sciences, administration, human resources or other relevant field, or First University Degree with additional years of relevant work experience and/or training/courses in alternative dispute resolution or conflict management.
- 8 year’s relevant progressively responsible experience of which ideally 2 year’s relevant UN experience and 6 year’s in the field of international development, civil affairs, ethics, ombudsman, Staff Relations Management, Training or Coaching.
- Demonstrate in-depth knowledge of alternate dispute resolution mechanism, e.g. mediation, reconciliation, restorative practices.
- Demonstrate professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment related problems.
- Ability to create a safe setting in which visitors feel comfortable in being able to bring forward issues or concerns by demonstrating advanced listening skills and the ability to establish rapport and gain trust and respect, speaks and writes clearly and effectively tailors language, tone, style, and format to match the audience.
- Understand the importance of outreach and is able to deliver oral presentation to various audiences able to diplomatically handle sensitive information and cultivate productive relationships with target audience and stakeholders.
- Fluency (level C) in English language.
- Intermediate knowledge (level B) of a second official UN language Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
How to Apply
Applicants must submit applications through online process.
For more information, visit WFP.