Deadline: 4 November 2021
United Nations International Children’s Emergency Fund (UNICEF) is currently seeking applications from eligible applicants for the post of Fundraising Specialist in Kuala Lumpur, Malaysia.
UNICEF works for a world in which every child has a fair chance in life.
Key Jobs Responsibilities
The Fundraising Specialist will perform the following functions:
- Develop an annual work plan and budget for Retention, Donor Care and Value Max activities. Monitor and facilitate the implementation of fundraising strategies, work-plans and donor reporting and analysis to achieve targets, focusing on developing the loyalty of individual donors as well as ensuring the increase of their time life value.
- Develop and oversee internal and external suppliers and partners (agencies, suppliers’ banks etc.) to ensure that processes are streamlined, effective and assisting the overall aim to grow income and to promote excellence in briefings and campaigns to the satisfaction of internal and external parties thereby protecting and promoting the UNICEF brand.
- Maintain intelligence on latest developments in the market, including successful techniques being used by commercial and non-profit organizations to retain customers / donors and maximize their LTV, and the plans and activities of competitors.
- Lead the development and implementation of a donor-centric journey, based on increased knowledge of our current donors, with the objective of increasing donor loyalty and engagement.
- Lead the Donor Care teams to ensure UNICEF donors receive the higher standards of customer care
- Provide leadership and oversight for the Retention and Value Max team to enhance the implementation of the strategic plan and lead the training and capacity development of the team.
- Review and evaluate staff performance in the team, through robust and timely monitoring and to recommend changes and adjustments to plans as needed.
Eligibility Criteria
Applicants must have:
- Advanced University Degree (Master’s Degree or equivalent) in one of the following fields is required Business Administration, Marketing, Fundraising or a related field.
- Additional professional qualifications in customer care, fundraising and/or marketing would be an asset.
- University Degree with 9 year’s relevant working experience may be exceptionally accepted in lieu of the advanced University Degree.
- Minimum 5 year’s professional experience in managing donor/customer, loyalty/retention programme together with proven track record in driving income growth.
- Fluency in English is required.
- Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
- Nationality of Malaysia.
How to Apply
Applicants must submit their applications through online process.
For more information, visit UNICEF.
